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FAQs

Consumers


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  1. How can the DNC Registry help me?
  2. The DNC Registry lets you opt out of marketing messages addressed to your Singapore telephone number, such as those which promote or advertise goods or services, allowing you to have more control over the kind of messages you receive on your telephone, mobile telephone, or fax machine.

    Organisations are required to check the DNC Registry within certain time periods before sending any marketing message (60 days for the first six months of the DNC Registry's operations, and 30 days thereafter). Therefore, you should not receive marketing messages from organisations (except those you have given clear and unambiguous consent for, in written or other accessible form) 30 or 60 days after registration. However, during the period immediately after registration (within 60 days for the first six months of the DNC Registry's operations, and within 30 days thereafter), you may expect to still receive some marketing messages.

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  3. When will the DNC Registry be ready?
  4. You may register your number with the DNC Registry from 2 December 2013. However, the DNC provisions will only come into effect on 2 January 2014.

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  5. What telephone numbers can be registered with the DNC Registry?
  6. The DNC Registry accepts registration of only 8-digit Singapore telephone numbers, including mobile, home and office numbers. Any Singapore number that begins with 3, 6, 8, or 9 can be registered. Please note that access to the device (of the number that is being registered) is required.

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  7. Can I register my office number with the DNC Registry?
  8. Yes you may register your business number with the DNC Registry. In general, only the account-holder or subscriber of the telephone line should register the telephone number on the DNC Registry. Where the account-holder of subscriber of the telephone line is the organisation and not the employee, employees should seek permission of the organisation if they wish to register their business numbers. In any case, the sending of Business-to-Business (B2B) marketing messages is not currently covered by the requirements relating to the DNC Registry.

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  9. Will my telephone number registered with the DNC Registry expire?
  10. Registrations of telephone numbers with the DNC Registry do not expire. Your registration with the DNC registry will only be removed when you terminate your number, or when you remove your number from the DNC Registry.

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  11. Do I have to pay to register my telephone number with the DNC Registry?
  12. Your registration with the DNC Registry is free-of-charge.

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  13. Which Registry should I add my telephone number to?
  14. There are three Registers on the DNC Registry:

    No Voice Call Register - Register on this to opt out of receiving telemarketing calls
    No Text Message Register - Register on this to opt out of receiving telemarketing text messages, eg. SMS/MMS
    No Fax Message Register - Register on this to opt out of receiving telemarketing faxes

    Please note that you may still receive telemarketing messages or calls in the first 60 days from the date of registering your number.

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  15. How do I register my number?
  16. There are 3 modes to register your mobile number with the DNC Registry:

    • Online registration via the DNC Registry website at www.dnc.gov.sg
    • SMS registration using your mobile phone
    • Phone registration via our toll free numbers

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  17. How do I register my telephone number if it has caller ID blocking service?
  18. The DNC Registry automatically detects the number of the device that you SMS or call from. If your number has caller ID blocking service, please register online via the DNC Registry website.

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  19. How do I know if my registration is successful?
  20. If you register online via the DNC Registry website, you will be brought to the confirmation page upon successful registration. If you register via SMS, a confirmation SMS will be sent to the number registered. If you register via the toll free number, you will receive confirmation at the end of the call. You can also visit www.dnc.gov.sg to check the status of your registration.

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  21. How do I deregister my telephone number with the DNC Registry?
  22. There are 3 modes to deregister:

    • Online deregistration via the DNC Registry website at www.dnc.gov.sg
    • SMS deregistration using your mobile phone with the Menu Option
    • Phone deregistration via our toll free number with the Menu Option


    Please see here for more details.

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  23. Will I stop receiving telemarketing call immediately after I have registered my mobile number with the DNC Registry?
  24. If you register before 2 July, you may still receive some telemarketing calls and messages within the next 60 days after the registration.

    If you register on or after 2 July, you may still receive some telemarketing calls and messages within the next 30 days after the registration.

    You will also continue to receive telemarketing messages from an organisation after registration with the DNC Registry:

    • if you have given the organisation your clear and unambiguous consent to receive such messages in written or other accessible form;
    • for Service calls or reminder messages in respect of services that you have bought;
    • for Business-to-Business telemarketing messages; or
    • for Overseas calls.

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  25. Do I have to re-register if I change my telephone number?
  26. You will need to register the new telephone number when you change your telephone number.

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  27. Do I have to remove my number from the DNC Registry if I terminate my number?
  28. Please deregister from the DNC Registry if you have terminated your number.

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  29. Do organisations have to check the DNC Registry for all telecommunications they intend to send out?
  30. As the DNC Registry is meant to focus on telemarketing calls or messages of a commercial nature sent to consumers, messages for pure market survey or research; messages that promote charitable or religious causes; personal messages sent by individuals; public messages sent by government agencies; and political messages will not be covered under the DNC provisions. Telemarketing calls or messages of a commercial nature that target other businesses are also excluded from the DNC provisions.

    Organisations which have a continuing relationship with a subscriber or user of a Singapore telephone number may send a text or fax message (but not voice call) on similar or related products, services and memberships to the individual without checking against the DNC Registry. Each exempt message must also contain an opt-out facility that the recipient may use to opt out from receiving the exempt messages. The opt-out facility may be provided via a Singapore telephone number or short code (in the case of a specified text message), or a fax number (in the case of a specified fax message). When an individual opts out, organisations can no longer rely on the exemption and must stop sending such exempt messages to that individual 30 days after the individual opts out.

    Organisations can also continue to send individuals other type of messages, which are not marketing in nature, such as service calls or reminders to render services that the individual has bought. For the list of messages that are excluded under the PDPA, please refer to the Eighth Schedule of the PDPA and the Personal Data Protection (Exemption) 2013.

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  31. Will the DNC Registry cover overseas telemarketers?
  32. The PDPA shall apply to a marketing message addressed to your Singapore telephone number where:

    • the sender is present in Singapore when the message is sent; or
    • you are present in Singapore when the message is accessed.


    If a Singapore organisation outsources the telemarketing function overseas, the Singapore organisation that authorised the sending of the message will need to comply with the DNC Registry rules and will be responsible for the sending of the message.

    If both the telemarketing organisation and the organisation which outsourced its telemarketing function are overseas organisations and they send the message while you are overseas, the DNC Registry rules will not apply. For example, an overseas telecom service operator sending messages promoting their cheaper IDD service to you via the overseas telecom network will not need to check the DNC Registry.

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  33. Are business-to-business (B2B) marketing calls or messages covered under the DNC Registry?
  34. B2B marketing calls, SMS/MMS and fax messages are not within the scope of the DNC Registry. The PDPC recognises that B2B marketing calls or messages may be essential to the day-to-day operations between businesses and note that consumers will not be affected by the exclusion of B2B marketing calls or messages as they are targeted at organisations.

    However, organisations may register their Singapore telephone numbers with the DNC Registry, and telemarketers that call or send a message to these registered numbers may not market to the individual. In general, only the account-holder or subscriber of the telephone line should register the telephone number with the DNC Registry. Where the account-holder of subscriber of the telephone line is the organisation and not the employee, employees should seek permission of the organisation if they wish to register their business numbers.

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  35. Are telemarketing messages sent through applications such as WhatsApp covered under the DNC provisions?
  36. Under the PDPA, organisations are prohibited from sending specified messages addressed to Singapore telephone numbers registered with the DNC Registry. In situations where specified messages are sent through smartphone applications that use a telephone number as an identifier, such as WhatsApp, such messages will be covered by the DNC provisions. Specified messages sent via other technologies such as those using a mobile data connection will be treated similarly, as long as the specified message is addressed to a Singapore telephone number. However, some data-based phone applications do not use phone numbers as identifiers, such as iMessage which may use email addresses. In the situations where the message is sent to those applications where the message is not addressed to a telephone number, such messages will not be covered by the DNC provisions.

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  37. Are emails and mail delivered by post covered under the DNC Registry?
  38. The DNC Registry covers marketing messages sent to Singapore telephone numbers. Emails and mails delivered by post are not included within the scope of the DNC Registry.

    Emails are not included within the scope of the DNC Registry as unsolicited emails can be blocked through email filters. They also cause less of a nuisance to delete when received, as compared to telephone calls, SMS and fax messages, which are more difficult for the individual to filter. Furthermore, the Spam Control Act also helps to complete the framework by setting out requirements in relation to the sending of unsolicited commercial electronic messages in bulk.

    As for junk mail, there are existing ways for individuals to reduce the volume of such mail, such as through the use of letterboxes with anti-junk mail features. Junk mail may also be less of a nuisance than telephone calls, SMS or MMS messages, or faxes, which are more likely to inconvenience an individual or interrupt his activities.

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  39. What can I do if I receive unsolicited telemarketing messages from organisations before the implementation of the DNC Registry on 2 January 2014?
  40. You may wish to directly contact organisations that send you telemarketing messages and ask them to stop doing so.

    If you continue to receive telemarketing messages after your request, you may choose to write to the PDPC If there is sufficient information, with your consent to disclose details of your feedback (including your name and contact information), we may contact the relevant organisation on your behalf and remind them of the PDPA obligations that will come into force in 2014.

    Please note that the PDPC would not be able to undertake any investigation or enforcement before 2 January 2014.

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  41. If an organisation has obtained consent from me before I registered with the DNC Registry, can the organisation still send marketing messages to me?
  42. Yes, the organisation may send marketing messages to your Singapore telephone number if it has obtained your clear and unambiguous consent to the sending of the marketing message, in written or other accessible form, regardless of when you registered your number with the DNC Registry.

    If you change your mind, you may withdraw your consent from the organisation concerned. The organisation shall not prohibit you from withdrawing consent but this shall not affect the legal consequences arising from the withdrawal. The organisation shall inform you of the likely consequences to your withdrawal, and shall cease sending marketing messages to you.

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  43. How can I still receive promotional messages from selected organisations if I register with the DNC Registry?
  44. You may received telemarketing messages from organisations if you give them your consent to contact you for such purposes, even if you have registered your number with the DNC Registry.

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Last updated on 23 February 2020
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